FAQ

Is V-remote ready for iOS 11?  iOS 12?


Yes!  

Apple® discontinued support for 32 bit applications with the release of iOS 11.
V-remote has always been a 64 bit application, and the list of compatible iPad models represents only those with 64 bit architecture.

"Loading Console Window" / "Loading Console Configuration" messages repeating endlessly


A very small number of users have reported this issue where the messages "Loading Console Window" and "Loading Console Configuration" endlessly alternate after the connection has been established and are not able to continue. This may happen when using a console with ECx 2.0 installed. Updating to ECx 3.0 will make this problem go away.

There are many original VENUE installer discs that have ECx 2.0 on them. ECx needs to be reinstalled after any system update, and is often done using the discs without conscious consideration of the ECx version number. If, for example, you are touring and hiring consoles as you go, it may be judicious to carry a USB drive with ECx 3.0 on it - just in case!

This issue does not apply to the S3L which uses ECx 4.0.

To install or update ECx to version 3.0 ...
  • Download VENUE_ECx_3.0_USB from the Avid website, or you can use this link.
  • Copy the entire folder named   ECx Ethernet Control Software   to the root level of a USB drive.
  • Insert the USB drive into an available USB port on the console.
  • Navigate to the OPTIONS > SYSTEM page.
  • Put the console into CONFIG mode.
  • Click UPDATE and follow the instructions. If more than one VENUE installer exists on the USB drive, make sure you select the ECx installer.

This installation will not affect the VENUE system software (which ideally should be 3.1.1.286).

V-remote is actually compatible with ECx 2.0 and should work. It is however much less efficient on the console, and may cause the console's screen to flicker when there is a connection. Use ECx 3.0 if you can.


Does V-remote support the S6L?


No, not at this time, but the intention is ultimately to provide a solution ...

The S6L has a dedicated ECx port and is currently using ECx 4.0. It only provides access to what is on the console's external screen (which is the same as the S6L Standalone Software). Some channel parameters only allow very coarse adjustment, and many parameters are not accessible at all. Numeric entry of values is not supported.

The main communication protocol used is EUCON. This provides access to everything without the need to take over the console's mouse and keyboard, and without the massive amount of pixel data over the network.

These factors suggest that it will most likely be a separate app based on EUCON instead of VNC (much easier!). The S3L would also  benefit from this.

No timeline available yet.